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        Returns Policy

        THE SALE OF ALCOHOLIC BEVERAGES

        All orders are fulfilled by licensed retailers which sell alcoholic beverages. Neither those licensed retailers nor IGNITE SPIRITS sell alcohol to persons under the age of 21. By using this site you swear and affirm and represent to us that you are over the legal age required to buy alcoholic beverages and products and YOU ARE PURCHASING SOLELY FOR (i) SELF CONSUMPTION OR (ii) GIFTING TO A PERSON IN THE U.S. WHO IS AT LEAST 21 YEARS OLD. YOU ALSO AFFIRM THAT THE STATE IN WHICH YOU ARE ORDERING AND THE STATE TO WHICH YOU ARE ASKING US TO DELIVER PERMIT THE SALE AND DELIVERY.

        We will rely upon the foregoing representations, and if we are held liable in the event that your representations are not true, and in such case, you hereby agree to indemnify us and/or reimburse us and the retailer(s) that sold the alcohol products and be responsible for all costs, expenses (including legal fees) and damages we and the retailer(s) suffer or incur.

        All orders placed on the https://ignitespirits.co site are subject to acceptance and shipment by a licensed liquor retail store in our network, and no order is deemed to be accepted by such licensed liquor store until the order is shipped by the retailer. Pursuant to applicable laws and regulations, the liquor store may refuse to accept or fulfill your order for any reason, including, among others, the occurrence of a technological mistake or “glitch” in the transmission of pricing to the customer over the https://ignitespirits.co site. Therefore, no contractual or other obligation to sell and ship the bottle(s) ordered via the https://ignitespirits.co platform attaches or is final or binding on the licensed retailer unless and until a licensed retailer accepts and ships the order to the you (or the intended recipient, even if your credit or debit card is authorized or actually charged at the time of order placement or thereafter; in the event of that situation, the customer’s credit or debit card shall be credited back in full.

        By using this site you are acknowledging that the person receiving a shipment of alcoholic beverages from the licensed retailer is at least 21 years old. You also agree that you are not permitted to resell alcohol purchased. If you cannot make these affirmations and representations or you do not agree with all of these conditions of use, you are not to use this site.

        The sale of these alcoholic beverages will be shown in your bank statement as “BEVSTACK-WINE/LIQR”.

        RETURNS

        All sales are final and returns and exchanges are not accepted.

        MISSING, INCORRECT, OR DAMAGED GOODS

        Due to U.S. state laws governing the shipment of alcohol, we cannot accept returns of damaged or defective items. However, if your item arrives damaged or defective, you may request a refund or replacement by emailing us at spiritssupport@ignite.co within 3 days of receiving your order, with clear photos or videos of the damaged or defective product as proof.

        Once we receive and review the proof, we will notify you via email of the approval or rejection of your refund or replacement request.

        FAILURE TO DELIVER

        If you enter an incorrect delivery address in connection with your order, or otherwise fail to sign for you order upon deliver, email us at spiritssupport@ignite.co. If your order is returned to the sender, you will be able to receive a refund for the cost of your item, minus any applicable shipping costs and a restocking fee.

        REFUNDS AND EXCHANGES

        We do not offer exchanges. We only replace or refund items if they are defective or damaged. If you need to return a defective or damaged item, send us an email at spiritssupport@ignite.co. Once your return or damaged or defective goods is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If your refund is approved, then it will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

        This service may be limited or not available at all in some places due to local law or other restrictions. We ship to all states in the continental US, except for Alabama, Arkansas, Michigan, Mississippi, North Dakota, South Carolina, South Dakota, Tennessee, Virginia, and Utah.

        Most orders ship within 1-2 business days but it can take up to 3-4 business days in some instances depending on product availability and when the carrier picks up. Our network of retailers fulfilling your order ship Monday - Friday 9-5 PM. Orders are not fulfilled on bank holidays and weekends. Depending on your location, orders will be delivered within 2-14 business days after shipment. From time to time, there may be some delays

        All shipments containing alcohol require an adult (21 years or older) signature upon delivery.

        Please plan accordingly by entering a shipping address and date that will allow someone 21 years or older to be available in person to sign for the package, and by keeping a valid form of ID on hand.

        Carriers will not leave packages containing alcohol unattended, even if you have a signature on file. If you are not able to be at home to receive your mezcal during normal business hours, we recommend having it shipped to your place of work, or opting to have your shipment held at the nearest FedEx or UPS pick-up location

        Orders cannotbe shipped to an APO/FPO/DPO or P.O. Box, because all orders require an Adult Signature.

        All orders are final and returns or exchanges are not accepted. However, if you receive your order and it has been damaged during shipment, the goods you received does not match your order, or there is anything missing from your order, email us at support@ignite.co within 3 days of receiving the shipment with a description of the damages or incorrect items and you must include pictures. We replace or refund items if they are defective or damaged. 

        Once the evidence of the damaged or incorrect goods is received and inspected or an undeliverable item is returned, we will send you an email to notify you that we have received it. We will also notify you of the approval or rejection of your refund or replacement. If your refund is approved, then it will be processed, and a credit will automatically be applied to your credit card or original method of payment. 

        If you enter an incorrect delivery address in connection with your order, or otherwise fail to sign for your order upon delivery, email us at  support@ignite.co.  If your order is returned to the sender, you will be able to receive a refund for the cost of your item, minus any applicable shipping costs and a taxes.

        Unfortunately, we are currently unable to accept returns. Please reach out to our Customer Service Team at support@ignite.co with a picture of the damage and they will assist you.

        Sometimes when multiple boxes are shipped, different tracking links are generated per order and in very few cases some can be lost or misplaced. Please reach out to customer service at support@ignite.co so we can look into it and help you.

        Unfortunately, not at the moment.

        Your credit card or bank statement will show your order charge as “BEVSTACK-WINE/LIQR”, “Liquor & Wine Warehouse” or “BEVSTACK”.