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This service may be limited or not available at all in some places due to local law or other restrictions. We ship to all states in the continental US, except for Alabama, Arkansas, Michigan, Mississippi, North Dakota, South Carolina, South Dakota, Tennessee, Virginia, and Utah.

Most orders ship within 1-2 business days but it can take up to 3-4 business days in some instances depending on product availability and when the carrier picks up. Our network of retailers fulfilling your order ship Monday - Friday 9-5 PM. Orders are not fulfilled on bank holidays and weekends. Depending on your location, orders will be delivered within 2-14 business days after shipment. From time to time, there may be some delays

All shipments containing alcohol require an adult (21 years or older) signature upon delivery.

Please plan accordingly by entering a shipping address and date that will allow someone 21 years or older to be available in person to sign for the package, and by keeping a valid form of ID on hand.

Carriers will not leave packages containing alcohol unattended, even if you have a signature on file. If you are not able to be at home to receive your mezcal during normal business hours, we recommend having it shipped to your place of work, or opting to have your shipment held at the nearest FedEx or UPS pick-up location

Orders cannotbe shipped to an APO/FPO/DPO or P.O. Box, because all orders require an Adult Signature.

All orders are final and returns or exchanges are not accepted. However, if you receive your order and it has been damaged during shipment, the goods you received does not match your order, or there is anything missing from your order, email us at support@ignite.co within 3 days of receiving the shipment with a description of the damages or incorrect items and you must include pictures. We replace or refund items if they are defective or damaged. 

Once the evidence of the damaged or incorrect goods is received and inspected or an undeliverable item is returned, we will send you an email to notify you that we have received it. We will also notify you of the approval or rejection of your refund or replacement. If your refund is approved, then it will be processed, and a credit will automatically be applied to your credit card or original method of payment. 

If you enter an incorrect delivery address in connection with your order, or otherwise fail to sign for your order upon delivery, email us at  support@ignite.co.  If your order is returned to the sender, you will be able to receive a refund for the cost of your item, minus any applicable shipping costs and a taxes.

Unfortunately, we are currently unable to accept returns. Please reach out to our Customer Service Team at support@ignite.co with a picture of the damage and they will assist you.

Sometimes when multiple boxes are shipped, different tracking links are generated per order and in very few cases some can be lost or misplaced. Please reach out to customer service at support@ignite.co so we can look into it and help you.

Unfortunately, not at the moment.

Your credit card or bank statement will show your order charge as “BEVSTACK-WINE/LIQR”, “Liquor & Wine Warehouse” or “BEVSTACK”.